Email lead time.

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 14, 2019 at 7:38 pm #153352
    Iain
    Participant

    Hi guys,
    just wondering what the average response time is for getting an email back from customer services?

    🙂

    January 15, 2019 at 4:25 pm #153426
    Koin-Koin
    Moderator

    I guess it will depend on the period’s load.
    Last week I get an answer within 48h (closer to 36h to be sharp).

    January 17, 2019 at 3:50 pm #153551
    Iain
    Participant

    Been waiting since the 5th, so I guess it’s time for another prod….
    :/

    January 17, 2019 at 4:43 pm #153564
    Koin-Koin
    Moderator

    At least you should have the automatic reply which is send with a ticket number.
    You could check its status by login on the site.

    February 1, 2019 at 4:41 pm #154436
    Nate Birkholz
    Participant

    I placed a large order on the 14th of January, and have heard nothing about shipping. So I sent an email on the 28th inquiring, and have heard nothing in reply. Checking the status of my inquiry doesn’t show anything new. Very frustrating.

    February 2, 2019 at 12:48 pm #154452
    Koin-Koin
    Moderator

    Each time I had to send a query at info@warlordgames.com I had a reply within a rather decent time.

    What I did was to reply to the order notification I had so the order’s number is already part of the message.

    February 2, 2019 at 6:57 pm #154456
    Nate Birkholz
    Participant

    Yes, that’s what I have done.

    February 8, 2019 at 4:53 pm #154743
    Dusky Lad
    Participant

    I’m having the same issue sadly.
    I’ve been waiting well over a week for a response regarding a wrong item sent to me. I really love Warlord games and wish to support them but they need to step up on this considering every other miniature company I’ve dealt with are far more prompt on customer service.

    February 8, 2019 at 5:29 pm #154748
    Nate Birkholz
    Participant

    They eventually got back to me after a week and two in queries. They said they had received unprecedented numbers of orders and emails in the past month and apologized for the delay.

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