Warlord Games a DISGRACE: Epic Battles ACW Pre-order received
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Hi,
I am in the USA, and the package went thru customs at Los Angeles California (Californication).
However, the outer box was flawless, something I would not expect if the same customs trashed the inside.
Its possible though.
Regardless of the reason, I am no longer going to order directly from them.
Instead I will wait for my online game shop located physically here in the USA to get Warlords products including pre-order products.
In fact, I already have and they are faster, shipping cost less, and packed with care, as well as bubble wrap.
Warlord only threw in a sad single brown hand twisted crushed brown packing paper on one side, whoopi doo
Already sending photos to Warlord per their request.
Even without seeing the photos they are blaming the shipper.
If indeed the shipper rough handled the box, which there is no evidence of, its perfect and has not been opened re-sealed, the fact the one small “brigade box” which had no shrink wrap , while the other one did, would not have spilled its contents with shrink wrap around it.
In addition, one small crushed bundle of brown paper to keep the big box and 2 smaller ones from being tossed is not enough.
Frankly, between this issue, Warlords new extra shipping fee, new minimum order policy to ship, slow shipping and processing times as well as waiting a month still for my Gettysburg mat to be even processed or shipped is just too many issues in too short a time.
I do not even want anything from them as a result of the damaged and bent plastic swords.
Just an acknowledgement they will not allow this to happen to other customers like you.
I am sending the photos to them today, but no matter what, I refuse to order directly from them ever again.
I have a great local dealer, who gets all their pre-orders and gets them to you faster than Warlord can.
MUCH faster, and packed with care.
So my independent view.
- Looking at the retail boxes – I find it very hard to believe that they would have been packed like that at the Warlord Games warehouse – it would be a very silly thing to do especially as they have to put their personalised packing slip inside.
- But the external packaging is intact and undamaged.
So if I were to guess what has happened it would be this.
At some point during transit, the package has been squashed and damaged. The courier, maybe thinking they were doing the decent thing or maybe because they were trying to hide the damage they had caused have transferred the contents over to a new external box.
Out of interest, is there any Warlord branding on any of the external labelling or is it all courier stuff – when I receive orders from Warlord (albeit I’m pretty local in the UK) I have always been able to tell that the parcel is from Warlord before I even start to open it.
But either way, Warlord should replace any damaged sprues at their cost – and I’m sure they will. Suggest you talk to them nicely rather then calling them a disgrace.
Cheers,
Nigel
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