I’m glad you’ve all had good experiences… I’ve just had to cancel a £90 order after sending multiple messages none of which were replied to (including 2 by email). In the end I phoned them just to find out what was going on, but they weren’t helpful or even particularly friendly.
It was the second order I’d made in the space of a month, but the chap I spoke to on the phone was bluntly adamant that they couldn’t help me, so I decided to just cut my losses.
Feeling a bit disillusioned now…
