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You do not just pay for the p/p but also the handling. The work with a single decal sheet takes nearly the same time a 10 item order takes.
No offense, but that’s just patently false. All you need to do for a decal sheet is place it in an envelope and slap on a shipping label. Your “10 item order” takes more effort than that. You have to select the right size box based on the dimensions of the 10 items. Then build the box. Then put the items in the box with appropriate packing material (one company I know of uses local newspapers brought in by employees in order to cut costs and therefore S&H charges). Tape the box. Apply shipping label.
So, all told S&H is cheaper for a decal sheet than any ten “normal” items. It’s cheaper to package because there’s less physical packaging and less time-consuming to do so, and it’s smaller and lighter – and therefore cheaper – to ship. The only reason for high minimum S&H costs is to encourage customers to spend more on product, therefore getting more bang for their buck with the S&H.
Many of us have special wishes and xpect a big mail order company to work on same principles the local shop can offer.
Absolutely. If anyone, they should have the resources. Any decent company that produces goods for sale grows their customer service department proportionate to the rest of the company.
Worst are the high expectations in rule questions. Most of the authors are no paid employees. If you ask Warlord or in Forum what one was meaning with a wording , that’s optimistic. It might never reach him. Some expect that in buying a book they also bought the lifetime of the author. But most have a real life beside writing. Jobs, a family. Even other hobbies.
Again, you’re acting like customer expectations are unreasonable. If the situation you described is true, then that needs to change. I know, because I used to write for a gaming company*. True, I didn’t owe my “lifetime” to the customers, but I did have an obligation to write rules that were as clear and concise as possible. And we had editors, as in more than one. At least six pairs of eyes read over rules section after the author had turned them in for review. And even THEN, rules were never 100% clear to 100% of the people. In that case, we released regular FAQs and Errata. We understood it was our obligation to follow up with customers’ ability to understand the rules as intended.
*Side Note: I also was not a full-time employee of the company, I was a contributing author. For a good portion of my time with the company, I was Active Duty US Army deployed to Iraq.
